Support

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Contact Support

If you need assistance with Alex, our support team is here to help.

• Email: [email protected]
• Response Time: We aim to respond to all inquiries within 1 business day.
• Support Hours: Monday–Friday, 9:00 AM – 6:00 PM PST (excluding US holidays)

To create a support case, send an email to [email protected] with a description of your issue. Our team will respond with a case number and next steps.

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Knowledge Base

Browse our Knowledge Base for guides, tutorials, and answers to common questions, including:

• Creating an AI Interview
• Workflows
• Settings
• Zoom Meeting Integration
• Permissions & Access Control

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Frequently Asked Questions

How do I connect my ATS? Visit the Integrations section for step-by-step setup guides for all supported applicant tracking systems. How do I manage user permissions? Refer to Permissions & Access Control and Organizations for details on role-based access. How do I set up Zoom? See our Zoom Meeting Integration guide for installation, usage, and troubleshooting instructions.

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Feedback

We value your feedback. If you have suggestions for improving Alex, please email us at [email protected].