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This guide will walk you through the process of setting up a custom domain for your Alex account.

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Uses

The main reason to connect your own domain with Alex is to help us send emails to your candidates on your behalf. This way, the emails will appear to come from your domain, rather than from Alex. This helps to maintain your brand identity and build trust with your candidates. The emails that we send on your behalf include:
  • Interview invitations
  • Interview reminders
  • Interview completion notifications
  • Handoff invitations

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Setting Up a Custom Domain

To set up a custom domain for your Alex account, follow these steps:
  1. Log into your Alex dashboard.
  2. Go to Settings → Company → Domains.
Your Domains
  1. Click Add a Domain.
Add a Domain
  1. Enter your domain name and click Add Domain.
Add a custom domain
  1. The domain appears in the table. Click the ⋮ menu on that row and choose Verify.
Domain row menu
  1. Copy over the TXT and MX records to your domain’s DNS settings page.
Verify Domain DNS records
This step requires you to have access to your domain’s DNS settings. If you are not sure how to access these settings, contact your company’s IT department for assistance.
Here is an example of a DNS settings page, with which fields to fill in: Choose MX or TXT MX record TXT record
  1. Once you have added the records, click Verify Domain.
The verification process may take a few minutes to complete. You should see your domain marked Verified or Failed. If it takes longer, please contact our support team for assistance.If you see a Failed message, double-check the records you added to your DNS settings.If the issue persists, contact our support team for assistance.
Congratulations! You have successfully set up a custom domain for your Alex account. You can now send emails to your candidates from your own domain.
If you have any questions or need assistance with setting up a custom domain, please contact our support team at [email protected].