> ## Documentation Index > Fetch the complete documentation index at: https://docs.alex.com/llms.txt > Use this file to discover all available pages before exploring further. # Using your inbox > Choose whose items you see, read the list, and snooze, hand off, mark complete or move items back to To do. ## Mine and All Use the **Jobs** filter at the top of the list to choose whose items you see. | Filter | Shows | | - | - | | **Mine** (the default) | Items on jobs you own or follow, whoever they're addressed to; items addressed to you; and items handed to you. | | **All** | Every item on every job you're allowed to see. Only people with **Inbox: View all items** have it (see [Permissions](https://docs.alex.com/inbox/permissions.md)). | | A job's name | Only that job's items. The menu lists the jobs you own or follow. | Good to know: * **A Reply needed item is addressed to the person who paused Alex.** It shows in their Mine even when they don't own or follow the job, and in Mine for everyone on the job. * **An item handed to you shows in your Mine and To do**, even when you don't own or follow its job. * **A candidate with no job yet** shows in Mine only when the item is addressed or handed to you, and otherwise only under **All**. The sidebar badge next to **Inbox** counts your **Mine** rows that are still to do and not snoozed, leaving out any [types you hid](#choose-what-shows-in-your-inbox). The list refreshes on its own every 30 seconds. ![The Jobs filter, with Mine, All, and a list of jobs](https://mintcdn.com/apriora/felvRWSRrjo_33MO/images/inbox/inbox-jobs-filter.png?fit=max\&auto=format\&n=felvRWSRrjo_33MO\&q=85\&s=ffc1b2300eb73b9b9ffa73d3e23f25e0) ### To do and Done Use the **Status** filter to switch between: * **To do**: what still needs you. Snoozed items sit at the bottom until they come back. * **Done**: what's closed, and what you handed off. * **All**: both. Your To do and Done are your own. An item is **Done** for you when it was closed (by anyone, anywhere in Alex) or when you handed it off. Each option shows how many rows it has. When **To do** is empty, the **See done** button takes you to **Done**. ### One type of item Use the **Type** filter to show only one type of item, such as **Decide** or **Reply** (see [Item types](https://docs.alex.com/inbox/item-types.md)). It offers only the types you [show](#choose-what-shows-in-your-inbox), and while it's set, the **Status** options don't show counts. ## Choose what shows in your Inbox You can hide the types of items you don't want to work on. Hiding a type changes only your own Inbox: your teammates still see those items, and the items themselves don't change. 1. Go to **Settings → Profile** and open the **Inbox** tab. You can also select **types hidden** at the top of your Inbox list. 2. Turn off the switch for each type you want to hide. Each type is named as it is in your list (see [Item types](https://docs.alex.com/inbox/item-types.md)). Hidden types leave your list, in both **Mine** and **All**, and stop counting toward the Inbox badge in the sidebar. While any type is hidden: * A bar under the filters says how many, for example **2 types hidden**. Select it to change your choice. * If your list is empty only because of the types you hid, it says so, with a link to change them. * A link straight to an item of a hidden type, such as the one in a hand-off email, still opens it, with a note that its type is hidden. New types of items show until you hide them. ## Reading the list ![Rows in the Inbox list, each with the candidate's name, how long ago, and what they need](https://mintcdn.com/apriora/MDTG4MwWsGXMaoCb/images/inbox/inbox-list-rows.png?fit=max\&auto=format\&n=MDTG4MwWsGXMaoCb\&q=85\&s=e6034e5f4528d0d5401939df9468ab6a) Each row shows: * **The candidate's name** and initials. * **How long ago** the latest thing happened (for example `5m`, `3h`, `2d`). The time turns **red** once an item has been open for a day. * **What they need**: Reply, Accommodation, Wants a person, Question, Decide or Follow up. A snoozed row says **Snoozed** and when it comes back, and **Back from snooze** once it has, until you open it. A Done row says how it closed, or **Handed off to** and who has it. * **+1** (or more) when the candidate has other open items on the same job. A candidate's name is **bold** until you open their row, and again when something new happens on it. If new rows arrive while you're scrolled down, a **new** button appears at the top instead of moving the list under you. ## Opening an item Click a row (or press **J** and **K**) to open it. The right side shows the candidate's name, the job, and buttons to copy their email and phone number. Click the name to open their full profile. ![The toolbar above an item, with Remind me later, Hand off to a teammate and Mark complete on the right](https://mintcdn.com/apriora/MDTG4MwWsGXMaoCb/images/inbox/inbox-toolbar.png?fit=max\&auto=format\&n=MDTG4MwWsGXMaoCb\&q=85\&s=2cdaebc35cafa491967e8cc208320b19) Every open item has a short note just above where you act on it, saying what the candidate needs. What you do next depends on the kind of item: see [Item types](https://docs.alex.com/inbox/item-types.md). ## Remind me later Not ready to deal with an item? Snooze it. Click the alarm clock (**Remind me later**) and pick when it should come back: | Option | Comes back | | - | - | | **In 1 hour** | An hour from now | | **This afternoon** | Today at 3:00 PM (shown only before 2:00 PM) | | **Tomorrow morning** | Tomorrow at 9:00 AM | | **Next week** | Next Monday at 9:00 AM | | **Pick a date and time…** | Any time you choose | While snoozed, the row moves to the bottom of **To do**, fades, and shows when it comes back. It isn't counted in your sidebar badge. When it comes back, it takes its place in **To do** by the time it came back, and reads as new. It isn't pushed above items that arrived after that. Good to know: * **Snoozing is just for you.** Teammates who see the same candidate still see it as normal. * **Snoozing covers the whole row**, every open item for that candidate on that job. * **To bring it back early**, open the row and click **Unsnooze**. * Snoozing doesn't stop anything else. If the candidate replies, or someone else decides, the item still closes. ![The Remind me later menu with snooze options](https://mintcdn.com/apriora/MDTG4MwWsGXMaoCb/images/inbox/inbox-remind-menu.png?fit=max\&auto=format\&n=MDTG4MwWsGXMaoCb\&q=85\&s=3a0853c5d5dbc69e1b8093b11f1584cb) ## Hand off to a teammate When someone else should handle an item, hand it to them: 1. Click the person icon (**Hand off to a teammate**). 2. Pick a teammate. The list shows only teammates who can use the Inbox and can see this candidate's job. 3. Optionally, add a note in **Add a note (optional)**. 4. Click **Hand off to** and their name. What happens next: * **It moves to your Done**, labelled **Handed off to** and their name. It's out of your badge. * **It lands in your teammate's Mine and To do**, even if they don't own or follow the job. If they had handed it off before, it comes back to them. * **Nobody else is affected.** Others on the job still have it in their To do. * They get an email from Alex, "*Your name* handed you *candidate*", with your note and an **Open in Inbox** button that opens the item. * The email shows in the candidate's Activity thread, so the team can see who has it. It isn't shown on public report links. The item stays open until someone deals with it. If it closes, it shows in your Done with how it closed instead of the hand-off. Hand-off works on the item the row is leading with. If the candidate has other open items on the same job, those stay where they were. ![Handing off an item: pick a teammate, add a note, and hand it off](https://mintcdn.com/apriora/MDTG4MwWsGXMaoCb/images/inbox/inbox-handoff.png?fit=max\&auto=format\&n=MDTG4MwWsGXMaoCb\&q=85\&s=57df9cc2540d2ffe0d15efb0509f72e7) ![The email a teammate receives when you hand them an item](https://mintcdn.com/apriora/MDTG4MwWsGXMaoCb/images/inbox/inbox-handoff-email.png?fit=max\&auto=format\&n=MDTG4MwWsGXMaoCb\&q=85\&s=8a11c75b8fa9bb558c5d2e12a0af91dc) ## Mark complete Click the check mark (**Mark complete**) when you've done what the item needed and nothing else will close it. The item closes **for everyone** and moves to their Done; in **To do** the next row opens. **Mark complete** works on the item the row is leading with. If the candidate has other open items on the same job, the row stays in **To do** and shows the next one. ### Mark complete on a reply A **Reply needed** item asks one more question, because Alex is paused for this candidate: **What should Alex do with *candidate* now?** | Choice | What happens | | - | - | | **Resume Alex and let her reply** | Alex picks the conversation back up and answers the candidate's last message. Available only when Alex can go back to that message; otherwise it explains why. | | **Resume Alex without replying** | Alex carries on from here and waits for the candidate's next message. | | **Keep Alex paused** | The item is done; you stay in charge of this conversation. New messages from the candidate open a new Reply needed item. | Resuming Alex needs **Sessions: Can edit**. Without it, only **Keep Alex paused** is available. ![The Mark complete dialog for a reply, with three choices for Alex](https://mintcdn.com/apriora/MDTG4MwWsGXMaoCb/images/inbox/inbox-mark-complete-reply.png?fit=max\&auto=format\&n=MDTG4MwWsGXMaoCb\&q=85\&s=8bb70324efb40670dd7bf1e24b2ecfef) ### Mark complete on a decision Marking a **Needs decision** item complete closes it **without** a decision. The candidate stays undecided. Use it when the decision is being made somewhere else, or not at all. To decide, use **Reject** or **Shortlist** instead. ## Mark To do A Done item offers **Mark To do**, to bring it back to your To do. It's just for you: nothing changes for anyone else, including whoever closed it. * **On an item you handed off**, it comes back to you. Your teammate keeps it too. * **On a closed item**, it's back in your To do until you mark it complete, or until it closes again: for example, the decision changes or someone replies to the candidate. A Needs decision item also goes back to Done once your company's [time limit for undecided candidates](https://docs.alex.com/inbox/set-up.md#close-decisions-nobody-acted-on) passes. Marking an item To do doesn't undo what closed it: a decision stays made, and a reply stays sent. ## What shows in the candidate's Activity thread Everything you do in the Inbox that changes the candidate's story also shows in their Activity thread, so the team sees it wherever they look. | You did | The Activity thread shows | | - | - | | Rejected or shortlisted | The decision, who made it, and the reject reason you picked. | | Handed it off | The hand-off email, with your note. Not shown on public report links. | | Marked complete | A **Marked complete in Inbox** row saying which item it was and who completed it. For a question, it lists the questions. For a decision, it says no decision was set. | | Marked a reply complete | The same row, plus what happened to Alex: it stays paused, resumed without answering, resumed to answer the candidate's message, resumed but couldn't answer it, was no longer paused, or couldn't be resumed. If Alex couldn't be resumed, the item is still closed; resume Alex from the candidate's Activity thread. | | Marked it To do | A **Moved back to To do in Inbox** row, saying which item and who moved it. It's internal: the candidate never sees it. | Opening, reading and snoozing items don't add anything to the Activity thread. ![Inbox actions in a candidate's Activity thread](https://mintcdn.com/apriora/MDTG4MwWsGXMaoCb/images/inbox/inbox-activity-rows.png?fit=max\&auto=format\&n=MDTG4MwWsGXMaoCb\&q=85\&s=8bf003fdf304bfc6b9eb95db463d98e4) ## If the Inbox isn't recording If your company's Inbox isn't recording, Alex isn't adding new items, and an empty **To do** says so. Items already in the Inbox stay, and still close when someone handles them. Admins see a link to **Settings → Inbox** to turn recording on; everyone else should ask an admin. ![An empty To do saying the Inbox isn't recording, with a link to Inbox settings](https://mintcdn.com/apriora/MDTG4MwWsGXMaoCb/images/inbox/inbox-not-recording.png?fit=max\&auto=format\&n=MDTG4MwWsGXMaoCb\&q=85\&s=52e82a3a1af7039c96f84a200f3f56db) ## Keyboard shortcuts | Key | Does | | - | - | | **J** or **↓** | Next row | | **K** or **↑** | Previous row | | **\[** | Collapse or expand the list | | **R** | Open the Reject menu (Needs decision items) | | **S** | Open the Shortlist menu (Needs decision items) | | **1**–**9** | Pick an option in the open Reject or Shortlist menu | | **Esc** | Close the open menu | Shortcuts are off while you're typing in a box. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.